Terms of Service

1. Agreement to These Terms

These terms govern access to the Fleetera website (fleetera.ai) and the Fleetera platform. By using either, you agree to them. If you use the platform on behalf of an organization, you confirm that you are authorized to bind that organization, and "you" means that organization.

The contracting entity is Fleetera, based in Switzerland; registered company details are available on request via legal@fleetera.ai. If you have a separate written agreement with us, that agreement prevails where it conflicts with these terms.

2. The Service

Fleetera is an asset performance management platform for industrial and renewable-energy fleets. An edge gateway installed at your site connects to your equipment, and the platform lets your team model assets, monitor telemetry, compute KPIs, and manage alerts. The platform is in early access: it is under active development, and features may change, be added, or be removed.

3. Plans and Fees

There is no self-service checkout and we do not publish prices. Plans (Site, Fleet, Enterprise, and Global) are provisioned by our team, and fees, billing, and any renewal terms are agreed with you directly in writing. Changing plans does not delete your data (see section 6).

4. Accounts

Accounts are provisioned by our team for your organization. You must provide accurate information, keep your credentials confidential, and you are responsible for activity under your organization's accounts. Tell us promptly at support@fleetera.ai if you suspect unauthorized use.

5. Acceptable Use

You may not:

• Attempt unauthorized access to our systems, or probe or test their security without our prior written consent
• Interfere with the service or with other customers' use of it
• Reverse engineer the platform software, except where that restriction is prohibited by applicable law
• Use the platform for unlawful purposes
• Resell or provide the service to third parties without a written agreement
• Connect data to the platform that you have no right to process

We may suspend or terminate accounts that violate these terms.

6. Customer Data

You own the data you bring to the platform: your equipment telemetry, asset models, KPI definitions, alert rules, and the results computed from them. You grant us the right to process this data solely to provide, operate, secure, and support the service.

You can export your telemetry and configuration data in CSV or JSON formats at any time. We do not delete your data when you change plans. Our handling of personal data is described in the Privacy Policy.

7. Our Intellectual Property

The platform software, documentation, and Fleetera marks remain ours or our licensors'. We grant you a limited, non-exclusive, non-transferable right to use the platform for the duration of your agreement with us. If you send us feedback, we may use it without obligation to you.

8. Early Access; No Warranties

The service is provided "as is" and "as available". During early access we offer no service-level agreement and no uptime commitment. Support is provided by email at support@fleetera.ai on a reasonable-efforts basis, with no committed response times. To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, consequential, or special damages, or for lost profits, revenue, or data. Our total aggregate liability under these terms is capped at the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for unlawful intent or gross negligence.

10. Indemnification

You agree to indemnify Fleetera against third-party claims arising from your misuse of the platform, your violation of these terms, or data you connected without the right to process it.

11. Termination

• Either party may terminate as set out in your written agreement with us or, if none, by giving 30 days' written notice
• We may suspend or terminate access immediately for a material breach
• For 30 days after termination, you can export your telemetry and configuration data (CSV/JSON); after that window we may delete it, except where the law requires us to keep it

12. Changes to These Terms

When these terms change, we update them here with a new date and notify account holders of material changes by email. Continued use after a change takes effect constitutes acceptance.

13. Governing Law and Venue

These terms are governed by Swiss law. The exclusive place of jurisdiction is Zurich, Switzerland.

14. Contact

Legal questions go to legal@fleetera.ai. Support questions go to support@fleetera.ai.